系统与平台首席专家服务_专家服务_支持与服务

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系统与平台首席专家服务

多隆首席团队，在系统内核、计算、存储、网络、虚拟化、分布式架构设计、高可靠和高性能系统设计等方面，均有丰富经验。

多隆

伯瑜

旭卿

服务价格为300,000元／人天。如有需求请联系您的服务经理。

适用场景

客户的大型网站或应用系统，对异地容灾、多活、两地三中心等高可用业务系统有强烈需求

对DevOps、持续交付/持续集成、IT战略规划管理、技术管理服务等有需求的业务场景

客户对基于云平台上搭建的系统环境存在重大稳定性问题、安全问题、性能问题等影响到业务正常运转的场景

服务内容

高可用架构设计

为客户设计基于阿里云产品的容灾、双活、两地三中心等高可用方案，在项目设计初级阶段避免双中心可能带来的脑裂风险，尽量降低对整体性能的影响，提高整个数据链路质量，把控风险，设计双活集群仲裁策略，设计主机对跨中心的双活存储多路径访问与控制策略等

持续集成方案设计

从企业敏捷需求出发，结合既有流程、规范、组织、技术，旨在为企业打造新一代软件生产线，快速提升IT运营质量与效率，支撑业务飞速发展

为企业打造全面的开发运营一体化，大规模的生产能力，可控的自动化，基于运营数据的持续优化，无缝结合微服务和容器服务

系统和平台重大问题诊断

根据客户遇到实际重大系统及平台重大问题的现象，通过问题收集，从网络、平台本身、系统到系统上运行的各类中间件、数据库、应用系统，进行全链路的问题分析与排查，确诊问题根源所在，给出修复建议

交付标准

本服务由客户和阿里云签订合作协议，阿里云为交付物和交付质量负责；
以年为单位的运维服务（基础服务包、增值服务包），以合同到期视为运维服务完成标志；
以次为单位的运维服务（大版本升级、专家保障），以交付件输出视为运维服务完成标志；
以人天为单位的运维服务（咨询服务），以给客户交付的人天数完成，交付件输出为运维服务完成标志。

服务协议